Privacy Policy

The personal information we collect about our customers may include their name, organisation, email address, postal address and sector. For students, we may also collect information regarding their thesis title and their supervisor’s contact details. We do not sell customers’ data or personal information and take all reasonable precautions to fully protect their privacy.

We will use personal information to communicate with our customers, specifically so that we can provide customer service, technical support, information about course dates and registration, announcements of any software updates, and to conduct surveys. This is achieved via our third-party service providers, MailChimp and Survey Monkey.

Customers can control their subscription to our general emails by clicking Unsubscribe or by contacting us directly at primer@primer-e.com. Before being added to our MailChimp database, only a customer’s email address is shared with Neverbounce, a third-party email verification service. No other personal information is shared with any other third-party processors.

We use a third-party payment processor, Stripe, for credit card purchases made via our website. We do not store any credit/debit card details in any form. Under the New Zealand Privacy Act 2020, every customer has the right to access all information PRIMER-e holds about them. If you have any questions, or would like to correct your personal information, contact us directly at primer@primer-e.com.