To install and activate PRIMER 8 please consult the section ‘Install & activate PRIMER 8‘ in our Learning Hub resource ‘Get Started with PRIMER 8’.
You will get updates to your software for free as part of your subscription. To check your current version and update your software, see the section entitled ‘Update the software’ in our Learning Hub resource ‘Manage your PRIMER 8 Installation’.
PRIMER software is a device-dependent installation.
Note: PRIMER will not run natively on Apple Mac OSX, but it is possible to use via virtualization software or Boot Camp. PRIMER may run on earlier versions of Windows but these are not actively supported by PRIMER-e. Also, to be able to read and write Excel worksheets, you will need Excel 2000, or later, installed.
Yes, you can change the number of seats in our customer portal. For specific instructions see the section entitled ‘Change the number of seats’ in our Learning Hub resource ‘Manage your Subscription’.
Yes, you can change your plan in our customer portal. For specific instructions see the section entitled ‘Change your subscription plan’ in our Learning Hub resource ‘Manage your Subscription’.
Yes, you can add a new card and/or change which card is associated with your subscription in our customer portal. For specific instructions see the sections entitled ‘Change/update your card details’ and ‘Change the card associated with a subscription‘ in our Learning Hub resource ‘Manage your Subscription’.
A floating licence permits the software to be installed on an unlimited number of machines or on a server, but requires an internet connection, and the number of simultaneous end-users is limited by the number of seats. (People’s machines effectively ‘check-out’ the software, much like they would ‘check out’ a library book – i.e., just when they want to use it). Non-floating licences can be used offline and are limited by the total number of activations. People have the software installed on their individual machines and can use the software anytime and anywhere. Floating licences are great for large labs/teaching facilities where PRIMER software can reside on a server and be administered to a large number of machines. If you are interested in purchasing a floating licence please fill in this form to let us know your requirements.
Please see the specific section entitled ‘Floating licence configuration guide‘ in our Learning Hub resource ‘Managing your PRIMER 8 Installation’.
No, PRIMER 8 can not be installed natively on a Mac computer. However, using PRIMER on a Mac is still possible through dual-booting or by running PRIMER within Windows virtualization software written for a Mac.
Yes. PRIMER 8 can load PRIMER 7 workspace files. When working in PRIMER 8, you can also save your files in a PRIMER 7 workspace format. However, if you used any of the new features in PRIMER 8 that are not available in PRIMER 7, then you will not have full access to those particular results if you save the file in a PRIMER 7 workspace format and load it into PRIMER 7.
No. You can install PRIMER 8 without having to uninstall PRIMER 7.
Yes, you can save a PRIMER workspace file (*.pwk) from PRIMER 8 into PRIMER 7 or even PRIMER 6 format. Note that some new graphical elements available in PRIMER 8 are not available in earlier versions of PRIMER (e.g., Violin Plots), so these may not be viewable in PRIMER 6 or PRIMER 7, but most items in the workspace (results files, graphics, etc.) will transfer to PRIMER 7 format perfectly well.
Please send us a message through the ‘Contact Us’ form and we’ll be happy to help. Please note that if you are not the owner of the software you are using, we may need to confirm further details before we can provide assistance.
You can cancel your subscription directly through the customer portal, by completing this form or by emailing us directly at primer@primer-e.com. For specific instructions on cancelling your subscription in the portal, see the section entitled ‘Cancel your subscription’ in our Learning Hub resource ‘Managing your Subscription’.
If you change your mind and would like to turn your subscription back on (so that it renews at the end of the current subscription period), just get in touch with us directly at primer@primer-e.com.
PRIMER 8 is a subscription software product; it is not offered as a perpetual software licence. This means you pay less upfront and receive automatic updates for free for the term of your subscription. There are no special prices to upgrade from earlier versions of PRIMER. Please visit our Pricing page for information on pricing and discounts available.
No, we no longer sell licences for PRIMER 7 software.
If you have technical questions or require additional support, just email us at primer@primer-e.com.
If you have multiple devices with PRIMER installed, simply uninstall PRIMER from one of them to allow you to install it on another.
If you are unable to uninstall it from your device before installing on a new device, please email us directly at primer@primer-e.com with your name, licence serial number (or licence key) and a request to reset your licence. We’ll check the information you provide against our records and let you know once the licence is free for re-installation (within 1-2 business days). If you are not the registered end-user, please note that we will need the registered end-user to get in touch with us to confirm your request.
You can find your serial number by opening PRIMER and navigating to Help > About PRIMER…. This will open a screen that displays your licence type, add-on, and serial number. If you are still having trouble or have purchased a lot of licences, please contact us at primer@primer-e.com with the purchaser details or invoice number so we can help you find your serial number(s).
The organisation or IT representative should notify PRIMER-e of any changes to its nominated end-user. Ask them to email us at primer@primer-e.com so that we can update our licence database and you can begin using the software.
Access our full suite of manuals and documentation:
Office 12, 2nd Floor
3 William Laurie Place
Albany, Auckland 0632
New Zealand
