We’re here to help.

If you (or your organisation) purchased PRIMER 6 in your own name (with or without PERMANOVA+), then we will have recorded your licence(s) serial number(s) along with your name as the end-user/owner. Simply contact us directly and you can upgrade your licence(s) easily to PRIMER version 7. If the software was not purchased in your name, it may be hard for us to identify the specific licence(s) you are wishing to upgrade without more information (such as an original invoice). Email us primer@primer-e.com to start the discussion.

• Technical support for 3 years after purchase
• Maintenance updates for 3 years after purchase
• The following manuals are available as pdf files:
• Getting started with PRIMER 7
• Change in Marine Communities
• PRIMER 7: User Manual and Tutorial
• PERMANOVA+ for PRIMER

We are happy to help all our end-users and can provide additional technical support at our discretion on a case-by-case basis. Email us at primer@primer-e.com if you require assistance.

Yes. We offer single end-user licences and also group (multi-end-user) licences.

We do not offer floating licences or site licences “out of the box”.

However, we do provide bespoke licensing solutions for large-scale organisations that include volume discounts. Please email us at primer@primer-e.com to request a bespoke site/volume licensing solution.

To purchase a licence, we require the following for each end-user or for the person managing the licence(s):

• Name
• Affiliation
• Physical address
• Email address

Furthermore, if you are purchasing a student licence, we also require verification of full-time study, and you’ll need to provide the following additional information:

• the name of the institution and degree programme in which the student is enrolled
• the name and email address of the student's primary academic supervisor
• the title of the student’s research/thesis topic
• Student ID or acceptable proof of enrolment

To upgrade from PRIMER 6 we also require:

• Your PRIMER 6 serial number (to confirm prior purchase)

If your licence has been transferred to you by the original owner, we also require an email from them stating:

• They have transferred the licence to you
• They have removed the software from any devices it was previously installed on

Yes. Teaching licences are intended to service the needs of individual students enrolled in a course that uses PRIMER 7 / PERMANOVA+. Teaching licences should only be used by students for non-research and non-commercial purposes. We can provide installation keys for students to install the software onto their own machines, or for the software to be installed onto multiple machines in a computer lab. Instructors must use their own (single end-user) licence of PRIMER 7 / PERMANOVA+. Please email us at primer@primer-e.com for details or to request a quote. Tell us the number of student licences (seats) you require for teaching purposes.

Yes. We would need to know who the owner of the Licence is (the Licensee) and the student would be listed as the registered end-user.

1. We send you a quote
2. You accept the quote - within 30 days. (Note: You can also request an invoice directly, rather than a quote)
3. We send you an invoice.
4. You pay the invoice - within 30 days.
5. Within 2 business days (New Zealand time-zone) of payment (typically less), we will email you directly:
   • the software download and installation instructions
   • a licence key

We do accept purchase orders, but software will not be administered, and course registrations will not be confirmed until payment has been received into our bank account. Before sending us a copy, please ensure you use the Beneficiary name and Beneficiary address as shown on your quote or invoice. The purchase order must state the amount and currency exactly as it is shown on your invoice. Please also include the quote or invoice number so we can match it to the purchase order.

We offer the following payment options:

• Direct electronic transfer to our bank account.
  
• Credit card/debit card via our secure online website portal or over the phone (during New Zealand business hours).

Note that payments made via credit/debit card may incur an additional card processing fee of up to 2.7%, depending on your chosen payment provider. Please do not email us any credit card details. Note also that we do not accept bank cheques of any kind. Further payment details will be provided on your quote or invoice.

We may be able to find a solution for you, depending on your country. Please email us at primer@primer-e.com and we can explore your options.